Terms and Conditions

Terms and Conditions

Last Updated: 8 June 2026

Welcome to Velvet Goldmine ("we", "us", "our"). By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our website.

1) Age Restriction

This website sells products intended for adults only.

By accessing this website and placing an order, you confirm that:

You are at least 18 years of age (or the legal age required in your jurisdiction).
You are legally permitted to purchase and possess the products offered on this website.
All information provided by you is accurate and complete.

We reserve the right to refuse service, cancel orders, or request proof of age where necessary.

2) Product Information

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate.

However:

Product colours and appearances may vary from those shown on screen.
Product information may change without notice.
We do not guarantee that all descriptions are error-free.

Products sold on this website are intended for lawful personal use only.

3) Safe and Responsible Use

Customers are responsible for using products safely and in accordance with any instructions provided.

You agree that:

Products will be used only by consenting adults.
Products will not be used for unlawful purposes.
Products will not be modified or used in a manner contrary to their intended purpose.

If you are unsure whether a product is suitable for your circumstances, seek professional advice before use.

4) Orders and Payment

All orders are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order.
Limit quantities purchased.
Correct pricing or listing errors.

Payment must be received in full before an order is dispatched.

5) Shipping and Delivery

We aim to dispatch orders promptly; however, delivery times are estimates only.

We are not responsible for delays caused by:

Postal services or couriers.
Customs inspections.
Weather events.
Circumstances beyond our reasonable control.

Risk in the goods passes to the customer upon delivery.

6) Returns and Refunds

Due to the intimate nature of many adult products, certain items may not be eligible for return once opened or used, except where required by Australian Consumer Law.

If a product arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order.

7) Privacy

Your privacy is important to us. Information collected through this website is handled in accordance with our Privacy Policy.

By using this website, you consent to the collection and use of information as described in that policy.

8) Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Our total liability for any claim relating to a product shall not exceed the purchase price paid for that product.

Nothing in these Terms excludes rights that cannot be excluded under Australian law.

9) Intellectual Property

All content on this website, including text, images, graphics, logos, and design elements, is owned by or licensed to us and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use website content without prior written permission.

10) Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with website security.
Upload malicious software or code.
Use the website in a manner that could damage or disrupt its operation.

11) Changes to These Terms

We may update these Terms and Conditions at any time without prior notice.

Changes become effective upon publication on this website. Continued use of the website constitutes acceptance of the updated Terms.

12) Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of New South Wales.

13) Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

Velvet Underground
(ABN 13 676 729 450)

richastle@hotmail.com

Orange NSW 2800