Discreet Packaging

We use discreet packaging, which is plain and unbranded, to hide what you have ordered and who sent it. It relies on plain wrapping or boxes, generic labels, and a neutral return address to protect your privacy and stop theft. Most users on Quora agree that it is essential for keeping personal purchases private.

Privacy Policy

Introduction

Welcome to Velvet Goldmine ("we", "our", "us"). We are committed to protecting your privacy and handling your personal information in a safe, secure, and responsible manner.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase products, contact us, or otherwise interact with our services.


By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Adult Products and Age Restriction

Our website and products are intended for adults aged 18 years and over, or the legal age required in your jurisdiction.


By accessing this website or placing an order, you confirm that you are legally entitled to purchase and use the products offered on this website.

Information We Collect

We may collect the following information:

Personal Information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Account login details (if applicable)

Order Information

  • Products purchased

  • Order history

  • Payment status

  • Shipping preferences

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and similar technologies

How We Collect Information

We collect information when you:

  • Visit our website

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact us by email or contact form

  • Participate in promotions or surveys

  • Interact with website analytics tools

How We Use Your Information

We may use your information to:


  • Process and fulfil orders

  • Arrange shipping and delivery

  • Provide customer support

  • Verify transactions and prevent fraud

  • Improve our website and services

  • Send order confirmations and updates

  • Respond to enquiries

  • Comply with legal obligations

  • Send marketing communications where permitted by law

Confidentiality of Product Purchases

We understand that purchases of adult products are personal and private.

Information relating to products purchased through our website is treated as confidential and is only shared where necessary to:

  • Process payments

  • Fulfil and deliver orders

  • Provide customer service

  • Comply with legal requirements

  • Protect against fraud or misuse
We do not sell customer information to third parties.

Payment Information

Payments are processed through secure third-party payment providers. We do not store complete credit card or payment card details on our servers unless specifically stated otherwise by the payment provider's processes. Please refer to the privacy policies of our payment providers for further information about how payment information is handled.

Shipping and Delivery

To fulfil your order, we may share necessary information with shipping and courier providers. Where possible, orders may be shipped in discreet packaging. However, packaging methods may vary depending on product type, supplier requirements, or shipping provider policies.

Marketing Communications

If you subscribe to our mailing list or otherwise consent, we may send promotional emails regarding our products, services, offers, and updates. You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyse website traffic

  • Measure marketing performance

  • Enhance user experience
You may disable cookies through your browser settings, although some website features may not function correctly.
We may use third-party analytics services such as Google Analytics to understand better how visitors use our website.

Disclosure of Information

We may disclose personal information to:

  • Payment processors

  • Shipping and courier providers

  • Website hosting providers

  • Technology and support service providers

  • Professional advisers

  • Government authorities where legally required
We will not disclose your personal information to third parties except as described in this Privacy Policy or where required by law.

Data Security

We take reasonable steps to protect personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Modification

  • Disclosure
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details provided below.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Maintain business records

  • Resolve disputes

  • Meet legal and regulatory obligations

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.

Australian Privacy Law

Where applicable, we handle personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Changes to this Privacy policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and the updated version will take effect immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please Contact Us.